Help
Answers to the most common questions. Can't find yours? Write to us.
How does payment work?
You pay once, with no subscription, through a secure payment with Mollie. The price is shown including VAT before you pay. You get a confirmation by email.
When does my access start?
Right after payment, for 90 days. If you enter your exam date, we extend it for free until after your exam.
I don't get my login code.
There is no password: we email you a 6-digit code. Check your spam folder too, then ask for a new code. You can also continue with Google or Apple.
Which language are the explanations in?
The questions are in the language of the exam. Every answer has an explanation in your language: English, Arabic, Russian, Turkish, Spanish, Portuguese and more.
How does the money-back guarantee work?
Failed the exam? Send your request within 60 days after the result. Go to your account (My practice, Money-back guarantee if you fail) and attach a clear photo or pdf of the result. The name must match your account. We email you our decision and the refund goes through Mollie.
Can I use my account on several devices?
An account is for one person and works on 2 devices at most. On a new device you can replace another one.
A question?
Write to us. Civizon is a private practice service: we do not give legal or residence advice.
support@civizon.com