Terms and conditions

Great that you're practising with Civizon. Below you'll find, short and clear, what we agree with each other.

1. Who we are

Civizon is a trade name of Zanaro B.V., Nieuwegein, the Netherlands. Chamber of Commerce (KvK) 99115344, VAT NL868806055B01. You can reach us at support@civizon.com.

Civizon is not a government body and is not affiliated with any government. For the real exam, you register with the competent authority.

2. What you get

• An online practice platform for citizenship exams, such as the examen civique in France.
• A free trial of 10 questions, without an account.
• With full access: all questions and topics, mock exams in the same format as the real exam (number of questions, time, pass mark), explanations in your own language and a personal learning path.
• Explanations are made with the help of AI and checked against the source. We do our best to keep everything correct and up to date, but the rules of the real exam can change. Information from the government itself always takes precedence.
• We don't promise that you'll pass. We do give a pass guarantee as set out in article 7.

3. One account per person

• You log in with a code we send to your email. There is no password.
• An account is for one person: the name on the account. Sharing, reselling or giving it away is not allowed.
• You can use your account on a maximum of 2 devices, and on 1 device at a time. If you log in somewhere else, you are logged out on the previous device.
• Want to use a third device? Then you replace one of the two. You can do this once every 30 days.
• We watch for signs of sharing (for example many different networks or simultaneous use). If we see them, we contact you first. In case of clear misuse, we may pause access. You can always ask for a review by a human via support@civizon.com.

4. Price and payment

• The price is shown on the site, in euros, including VAT. You pay once. There is no subscription and nothing renews automatically.
• We may test different prices. The price you see at the moment of purchase is the price you pay.
• Payment is handled by Mollie B.V. We don't see your bank or card details.
• After a successful payment, you get access straight away and a confirmation by email.

5. How long you have access

• You have 90 days of access from the payment.
• If you fill in your exam date, we extend for free until the day after your exam. This extension never runs beyond one year after the purchase.

6. Right of withdrawal

You are buying digital content that starts right away. Before you pay, we explicitly ask whether you want access to start right away, and whether you know that you lose your 14-day right of withdrawal as a result. You can only pay if you tick both. We record this consent with date and time and confirm it in the email after your purchase. Your right of withdrawal then lapses (Article 6:230p under g of the Dutch Civil Code (BW), Article 16 under m of Directive 2011/83/EU). More in our withdrawal policy.

This does not affect your statutory rights if the product doesn't work as promised (see article 9).

7. Pass guarantee

If you fail the real exam, you get your money back under the guarantee terms. In short: only for the name on the account, with your exam result as proof, and once per purchase.

8. What we ask of you

• Use Civizon only for yourself and for practice.
• Don't copy questions, explanations or other content to distribute or sell it. Don't use robots or scrapers.
• Don't try to get around the security.

If you don't stick to this, we may end your access. You will first hear from us why.

9. If something goes wrong

• If something doesn't work, email us. We'll fix it as quickly as possible.
• You have the statutory rights of a consumer (conformity). If the service doesn't work as agreed and we don't fix it, you get (part of) your money back.
• Our liability is limited to the amount you paid, except in case of intent or gross negligence on our part, or where the law provides otherwise.
• We are not liable for the result of your exam or for decisions of a government.

10. Complaints

If you have a complaint, email support@civizon.com. We respond within 14 days. If we can't sort it out together, you can go to court. If you live in the EU, you can also ask a recognised dispute resolution body or the consumer organisation in your country for help.

11. Privacy

How we handle your data is explained in our privacy statement.

12. Changes

We may change these terms. A purchase is governed by the terms that applied at the moment of purchase. We notify existing customers of important changes by email.

13. Applicable law

These terms are governed by Dutch law. If you are a consumer and live in another EU country, you always keep the protection that the mandatory rules of your own country give you.

14. Recommending

This only applies while the "Pass together" promotion is shown on the site.

• If you have paid access, you get a personal link. If someone buys their own account for the first time through your link, they get the discount shown with the promotion at that moment.
• You get a reward once the new buyer has paid, 14 days have passed and nothing has been refunded. The reward is the amount shown with the promotion, refunded on your own payment through Mollie. If that is not possible, you get 30 extra days of access.
• You can get at most 10 rewards. There is no payout in cash or in any other way.
• Recommending yourself does not count: the same account, device, internet address or payment account gives no discount and no reward.
• If we see misuse, we end your participation. We may change or end the promotion; rewards you have already earned are still paid.